Ordering Information

Payment

All of our payment processing is via PayPal. This will allow you to pay with any major credit card, or your PayPal balance. If you need to arrange an alternate form of payment, please contact us.

Shipping

Free USPS shipping is offered to any state in the USA. Our small braces ship via First Class Mail, and delivery times can vary depending on your geographic location. Hip Hounds ship via Priority Mail and arrive in 2-3 days. We do offer express shipping, but please contact us ahead of time.

International Orders

Our free shipping offer is not available for international customers. We offer First Class, Priority and Express shipping services. If you are an international customer interested in placing an order, please contact us and we can calculate the cost for shipping based on your location and provide you with a quote and options.

Returns & Exchanges

We accept returns and exchanges for the Hip Hound within 7 days of ordering. The Hip Hound must be free of any dog hair or it will be subject to a 20% restocking fee. We are sorry, but we are not able to accept returns on the wrist wrap or hock holder.